Reference

Legal framework built around your account

We run 1x2 with clear terms that cover your deposits, withdrawals, account security and data.

Account verification & securityData handling & cookiesWithdrawal & dispute process
1x2 Legal framework built around your account
CONTACT & RESOLUTION

How to reach us with legal questions

If you have a question about your account, funds, privacy or these terms, we have multiple ways to help. Our support team handles account disputes, withdrawal issues and data requests.

Live Chat Open your account lobby, tap the chat icon in the bottom-right corner. Available during most hours; response time usually under 5 minutes.
Email Support Send account questions, data access requests or formal complaints to our support email. We respond within 24 hours on business days.
Account Settings Go to your account menu, find Legal & Privacy, and submit a request to view your data, update your contact info or ask about your withdrawal history.
ACCOUNT & DATA SAFETY

How we protect your account and information

Your account security and data privacy are core to how we operate 1x2. We encrypt your login details, payment info and personal data in transit and at rest.

Password & Login

Your password is encrypted and never stored in plain text. We log unusual login attempts and alert you via email if we detect suspicious activity on your account.

Payment Security

Deposits and withdrawals are verified through our payment partners. DANA, OVO, GoPay and QRIS transactions are processed with industry-standard encryption to keep your funds secure.

Data Retention

We keep your account data for the duration of your membership and for legal compliance after closure. Transaction records are retained for dispute resolution and fraud prevention.

Cookies & Tracking

We use cookies to keep you logged in, remember your preferences and track your lobby behaviour to improve the platform. You can adjust cookie settings in your browser at any time.

Third-Party Access

Your data is shared only with payment processors, live-table providers and support tools that help us run your account safely and legally where local law permits.

Your Data Rights

You can request a copy of your personal data, ask us to correct errors or request account closure. Submit requests via email or live chat; we respond within 30 days.

Frequently asked questions about terms and your rights

The complete terms are in your account under Legal & Privacy, accessible from any device. They cover account eligibility, deposit and withdrawal rules, dispute resolution and our liability limits. You also see a summary when you first open your account.

We keep essential data—name, email, transaction history—for 7 years to comply with legal requirements and prevent fraud. You can request deletion of non-essential data once your account balance is zero and all disputes are resolved.

Contact live chat or email with your transaction ID and the issue. We investigate with your payment processor within 5–10 business days. If the transaction was reversed by mistake, we credit your account; if it was fraudulent, we work with the processor to recover funds.

Yes. Open your account settings, navigate to Legal & Privacy, and select 'Download My Data'. We compile your personal info, account details and all transactions into a file and email it to you within 14 days.

Cookies help us keep you logged in, save your lobby preferences and detect security threats. We also track your game selections to personalise recommendations. You can disable non-essential cookies in your browser settings without losing core account access.

You can close your account anytime through Settings. If your balance is positive, we process a full refund to your original payment method within 3–5 business days. Once closed, your account cannot be reopened; you will need to register again.

Your data is stored on secure servers in regions where local law permits. Only our support team, fraud prevention staff and payment processors who help us run your account can access your information. We never sell your data to third parties.