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Privacy Policy for Your 1x2 Account

When you open an account with 1x2, we collect only the information we need to verify your identity, process your deposits through DANA, OVO, GoPay and QRIS, and…

Data collected at signupPayment information handlingHow we secure your account

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What Information We Collect and Why

1x2 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect personal information when you register — your name, email, phone number, date of birth and residential address — to meet payment verification requirements and comply with local regulations. When you deposit via DANA, OVO, GoPay or QRIS, we receive transaction data from the payment

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provider but do not store your full payment credentials on our servers. Your gaming activity, IP address and device type are logged for fraud prevention and account security. We retain this data for as long as your account is active, plus a further period where local
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law permits, to handle disputes and fulfil legal obligations. Access to your personal information depends on local law and your jurisdiction; where local law permits, you may request copies of your data or ask us to correct or delete it through our support channels.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ABOUT YOUR DATA

Privacy Support Channels

Live Chat Support Open your account settings and select Help. Our team responds to privacy queries in English during our standard support hours. Ask about your data, request an export or report a concern.

Email Data Requests Send formal data subject access requests to our compliance team. Include your registered email and account number. We aim to respond within 30 days where local law permits.

Account Settings Panel View and update your personal information directly in your account. Head to Settings > Personal Data to see what we hold and make corrections immediately.

HOW WE PROTECT & HANDLE YOUR DATA

Security, Retention and Your Rights

Encrypted Payment Processing

Deposits through DANA, OVO, GoPay and QRIS are processed using industry-standard encryption. Your payment details are verified by the provider; we keep only transaction IDs and amounts on file.

Account Access Security

Your login credentials are hashed before storage. Enable two-factor authentication in Settings to add a second verification layer. If you suspect unauthorised access, contact support immediately.

Data Retention Policy

We keep your personal data active while your account runs. After closure, records are archived for a set period where local law permits, then securely deleted or anonymised.

Cookie and Tracking

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. Analytics cookies help us track site performance; you can disable these in your browser settings.

Third-Party Data Sharing

We do not sell your personal data. We share information only with payment providers, fraud-detection partners and legal authorities where local law requires or permits.

Your Data Rights

Depending on local law, you may request access to your data, correction of errors, deletion where permitted, or export in a portable format. Submit requests via live chat or email to our compliance team.

Frequently Asked Questions About Your Privacy

Your personal data is deactivated immediately; you can no longer log in. We retain core records for the period required by local law to handle refunds or disputes, then archive or delete the rest securely. You may request full deletion where local law permits.

Yes. Open your account and go to Settings > Personal Data to see what we display. For a complete export including logs and behavioural data, submit a formal request via live chat or email our compliance team with your account details.

Payment credentials go directly to the provider's secure gateway; we never store your full details. We log only transaction IDs, amounts and timestamps. All communication is encrypted. If you spot an unauthorised charge, report it to both the provider and our support team immediately.

We do not sell your data. We share information only with payment processors, fraud-prevention services and legal authorities when local law requires or permits. All partners sign confidentiality agreements.

Active account data stays with us until you close your account. After closure, we retain records for the period set by local law — typically 5–7 years for financial records — then securely delete or anonymise them.

Contact live chat or email support immediately with your registered email and account number. Our team will review login history, reset your password and secure your account. Enable two-factor authentication in Settings to prevent future unauthorised access.

Session and functional cookies are required to keep you logged in and to load the lobby. You can disable analytics cookies in your browser settings or your account preferences — this may affect site performance but does not restrict gameplay.

Privacy Policy for Your 1x2 Account

Privacy Support Channels

Security, Retention and Your Rights

Encrypted Payment Processing

Account Access Security

Data Retention Policy

Cookie and Tracking

Third-Party Data Sharing

Your Data Rights

Frequently Asked Questions About Your Privacy

01 What happens to my data if I close my account?

02 Can I see all the data 1x2 holds about me?

03 How do you protect my DANA, OVO, GoPay and QRIS payments?

04 Do you share my personal information with other companies?

05 How long do you keep my account history after I stop playing?

06 What should I do if I suspect someone accessed my account without permission?

07 Can I opt out of cookies and analytics tracking?

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