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Our Terms & Conditions Keep Your Account Safe

When you open an account with 1x2, you're entering a relationship built on clear rules and mutual respect.

Account creation and verificationPayment and withdrawal processesPlayer rights and dispute handling

What Our Terms Cover

1x2 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms and conditions outline the full relationship between you and 1x2 — from the moment you register through every deposit, withdrawal and gaming session. They set out your obligations as a player, our responsibilities as an operator, and how disputes are resolved. These terms apply

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where local law permits. Your account is yours to use according to the rules we set out here; you own the funds in your wallet at any time. We keep your data secure and only use it to deliver the service, prevent fraud and comply with
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local regulation. Withdrawals are processed through the same payment method you used to deposit — DANA, OVO, GoPay, QRIS or bank transfer — and are verified before funds leave our system.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact Us About These Terms

Live Chat Open the chat window in your account lobby during operating hours. Our team responds to questions about account rules, payment terms and your rights in real time.

Email Support Send detailed questions about these terms to our support inbox. We review policy requests and account concerns within one business day and respond with clarity.

Account Settings View and manage your account settings directly from the menu. Update your contact details, review your account history and adjust your preferences anytime.

SECURITY AND RIGHTS

How We Protect Your Account and Data

Account Verification

We verify your identity when you register and when you request a large withdrawal. This protects your account from fraud and keeps your funds secure. Verification usually takes a few minutes.

Data Handling

Your personal information is encrypted and stored on secure servers. We use your data only to process your account, payments and support requests — never sold or shared outside the platform.

Withdrawal Verification

Before we send funds to your DANA, OVO, GoPay or QRIS wallet, we verify the withdrawal request matches your account and payment history. This step prevents unauthorised transfers.

Cookie Policy

We use cookies to remember your login and keep your session secure. You can adjust your browser settings to control cookies; our core login and payment functions still work without them.

Data Retention

We keep your account data as long as your account is active, plus seven years after closure for legal and tax compliance. You can request a full export of your data anytime through support.

Policy Changes

If we change these terms, we'll notify you via email and your account dashboard at least 30 days before they take effect. You can request clarification on any change through our support team.

Common Questions About Our Terms

You can request account closure anytime through the settings menu or by contacting support. We'll process your request within one business day. Any funds in your wallet are returned to your deposit payment method — DANA, OVO, GoPay or QRIS — before we close the account.

Yes. If you spot an unauthorised bet or a payment you didn't make, contact our support team immediately with your account details and the transaction ID. We investigate disputes within three business days and reverse the transaction if we confirm the error or fraud.

Account eligibility depends on local law and your country of residence. When you register, we verify your age and location. Residents of supported regions, where local law permits, can create an account and deposit using DANA, OVO, GoPay, QRIS or bank transfer.

Withdrawal speed depends on your payment method. DANA, OVO and GoPay transfers usually arrive in under a minute once verified. Bank transfers may take one to two business days. We verify all withdrawals before processing to keep your account secure.

You can only operate one account per person. If we detect multiple accounts linked to the same identity, payment method or device, we'll close all but one and may forfeit any funds. This protects everyone from fraud and keeps the platform fair.

No. We notify you of any material changes to these terms at least 30 days before they take effect. You'll receive notice via email and dashboard message. You can review the updated terms anytime in your account settings or ask our support team to explain changes.

If our support team can't resolve your issue within five business days, you can escalate to our complaints team by email. We investigate escalations independently and aim to respond with a final resolution within ten business days of receipt.

Our Terms & Conditions Keep Your Account Safe

How to Contact Us About These Terms

How We Protect Your Account and Data

Account Verification

Data Handling

Withdrawal Verification

Cookie Policy

Data Retention

Policy Changes

Common Questions About Our Terms

01 What happens if I want to close my account?

02 Can I dispute a transaction on my account?

03 Who can open an account with 1x2?

04 How long do withdrawals take?

05 What are your rules about multiple accounts?

06 Can you change these terms without telling me?

07 What if I have a complaint that support hasn't resolved?

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